As of March 21, 2020 we will transition to a “Bike Through” and by appointment only model.  

We believe that getting outside and riding your bicycle is one of the best ways to stay healthy, both mentally and physically, during this difficult time.  We want to do everything we can to enable this activity.  However, we also want to make sure that we conduct business in a way that ensures the safety and health of our customers and employees.     

We are closely monitoring and following the Guidance for Businesses and Employers provided by the Centers for Disease Control and Prevention.  Our procedures are subject to change as conditions and guidelines are revised.  

WE ARE OPEN! But, Until further notice all of our business will be conducted by appointment.  Making an appointment easy and convenient.  Just choose one of the options below.

Bicycle-Through and Mobile Service Options

We will transition our service department to a “bike-through” model.  This will allow you to get your bike serviced in a convenient way while minimizing contact.  Just book your service on our website and drop off your bike.  When your bike is done you can pay online and pick it up.  You can also utilize our FREE pick-up/drop-off service.  Check our Bicycle Repairs page here for details on how to take advantage of this service.  

"Bike-Through Service" Options

Our “Bike-Through” and mobile service options make it convenient and safe for you to get your bike serviced or repaired.

Bicycle and Equipment Sales Consultations

Until further notice we will go to one-on-one appointments for bicycle and equipment seales.  We have a large store with plenty of room to maintain the prescribed 6-foot distance.  We also are disinfecting all surfaces regularly to keep the space clean and safe. When you book a consultation appointment you’ll get one-on-one service and advice to help you pick the right bike.  We’ll also help you find the proper size and help you with test rides.  We also welcome phone consultations if you would like to discuss all of your purchase options.

Book a Consultation Appointment

We offer one-on-one consulting to help you make the best decision about your bicyle or equipment.  We’ll take the time to understand your riding goals and needs and fit you with the bike or equipment that you’ll love.

Bicycle Rentals

We will continue to offer bicycle rentals.  We encourage rental reservations through our on-line service or you can give us a call or send us an email.  

Book a Bicycle Rental

You can make a bicycle rental appointment by phone, email, or through our automated online service.

Weekly Rides and Other Services

We will suspend all our group rides and shuttle services until further notice.  We are also re-evaluating plans for future events that may be impacted.  We will provide regular updates through our Blog and Facebook pages to keep you informed about the latest information.  

Ottawa Bike and Trail Club