As an official Intergalactic Surly Dealer, we are able to ship ANY SURLY Bicycle directly to your home.  Surly is working with select dealers during the Corona Virus to enable customers to order bicycles and have them shipped directly to their homes.  Of course, we will still continue to offer bicycles to be shipped, assembled, and delivered in our shop.  But this additional option will be helpful for customers living outside of our delivery area.

How Does it Work?

To start the process take a look at the Surly Website to get an idea of the bicycle you want.

Next, contact us to schedule a consultation.  Consultations can be done over the phone, zoom, or via email.  We’ll talk you through the options, help you narrow down your choice, make recommendations about sizing, and answer any questions you have.  If you live in the area you can also schedule an in-person consultation and look at the large selection of Surly Bicycles we have in the shop and take a test ride.   You can visit our online store for a sample of the Surly Bicycles we currently having in inventory.  Please note we are in the process of adding all of our bikes, so it’s just a sample.

Schedule a Consultation

Just fill out this simple form to schedule a consultation.  Consultations can be done over the phone or in-person.

How do I order my Bicycle?

Once you have made a decision about your bike you can place the order over the phone and choose your delivery option.


  1. Deliver unassembled directly to your door.
  2. Delivered and assembled at our shop for pick-up
  3. Delivered and assembled at our shop for home delivery (within 100 miles)

How long does it take to ship my Surly Bicycle?

Shipping will vary depending on your location and availability of the bicycle.  In our experience bicycles arrive within 3-5 business days of the bicycle being ordered.

This program is just another reason that we are proud to be a Surly dealer.  We hope that you’ll contact us to discuss any options about Surly or any of the other brands we carry.

Ottawa Bike and Trail Club